Privacy Policy

What is MisSpelt’s privacy policy?

At MisSpelt we take your privacy very seriously. This Privacy Policy (together with our Terms and Conditions and any other documents referred to in it) explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

Information about us:

This site is operated by MisSpelt ( we, our, us ).

What information does MisSpelt collect?

When you set up an account with us on, place an order, upload an image, upload a comment, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and/or a password. We will also require your credit/debit card details (except if you are paying via PayPal) when you are placing an order. Required information is identified by an asterisk.

We may obtain information about your use of our site to help us develop and improve it further.

What do we use your information for?

We use your information for the following purposes:

  • To serve website content to you.
  • To handle orders, deliver products and process payments and refunds.
  • To communicate with you about your orders.
  • To update our records and generally maintain your account with us.
  • If you contact us, we may keep a record of that correspondence and your contact details.
  • For our statistical or survey purposes to improve this website and its services to you.
  • To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
  • If you consent, to notify you of products or special offers that may be of interest to you.
  • To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
  • To help us develop and improve it further.

What if I don’t want to receive marketing information?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you.

If you prefer not to receive promotional or marketing information from MisSpelt, please untick the appropriate box as you go through the registration process.

Alternatively, you can optout of receiving promotional or marketing information at any time by changing your contact preferences in My Account, emailing us via our Contact Us form quoting your full name, address and postcode. Please remember to include your name, address and postcode along with any correspondence reference you may have.

Please note that that we will endeavour to process your optout or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

How do I unsubscribe from newsletters?

If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails, or for registered customers change your contact preferences in My Account.

How do you protect my information?

Our site uses uptodate industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

We may vary this in the future if we feel you will benefit from greater security whilst using our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

Your personal information may be processed by us or our service providers outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will take reasonable steps to ensure that your personal information will be adequately protected as required by UK data protection law.

We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service and administration purposes. . In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).

Your personal information and payment card details will be processed by Paypal Limited for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by Paypale and your credit/debit card details are shared with Paypale and stored by Paypal outside of the European Economic Area.

We may carry out fraud and security checks with Paypal and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, Paypal and these other organisations may use this information for fraud prevention purposes in the future.

We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Do I have access to my information?

UK data protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with UK data protection law. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us via our Contact Us form. If you believe your details are incorrect, and you are a registered with you can amend your details by logging onto your My Account on the website.

If you believe your details are incorrect, and you are a registered with you can amend your details by logging onto your My Account on the website

How can I find out about changes to MisSpelt’s privacy policy?

Any changes we may make to our privacy policy in the future will be posted on this page.

This Privacy Policy was last updated as per the date at the top of the page