Terms and Conditions

This section, (together with the documents referred to on it) tells you about the terms and conditions on which we supply any of the products (Products) listed on our website www.MisSpelt.co.uk . Please read these terms and conditions carefully before using our site or ordering any Products.

Terms of sale

Tracking your order

To track your order the courier will provide an update service as to when your order will be delivered. You may have access to their systems to track your order. The courier will provide you with an email and text message with delivery details.

Information about us

MisSpelt.co.uk is a site operated by MisSpelt (we, our, us).

Ordering products

After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (Contract) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the Contract.

Risk and title

The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.

Availability

All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit, debit or store card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account.

Ordering errors

You are able to make changes to your order up to the point at which you click on the “submit order” button on the Payment & Confirm section of the checkout process.

Prices

Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process. Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either:

  • contact you and give you the option of reconfirming your order at the correct price or cancelling it; or
  • reject your order and notify you of the rejection.

Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.

Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. NonUK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which nonUK card holders will be liable to pay.

We will not charge your credit, debit or store card until we dispatch your order. Any order placed using PayPal will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account.

Offers, Promotions and Vouchers

Percentage (or money) off discounts

(e.g. 20% off)

  1. The discount entitles you to a saving of the amount & currency/percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.
  2. The discount cannot be used in conjunction with any press, magazine, discount or any other promotion.
  3. No cash or any other alternative will be given.
  4. Your statutory rights as a consumer are not affected.

Money off when you spend a certain amount

(e.g. £5 off £25 spend)

  1. The offer entitles you to a saving of the amount & currency stated in the promotion when you spend (at least) the minimum amount required on qualifying items in a single transaction with MisSpelt, during the dates specified.
  2. Unless stated otherwise, the offer is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).
  3. The discount cannot be used in conjunction with any press, magazine, discount or any other promotion.
  4. No cash or any other alternative will be given and the discount can only be redeemed once.
  5. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  6. Your statutory rights as a consumer are not affected.

Deliveries

Orders received before 12pm can be dispatched on that day, for delivery the following day. If you wish to choose your delivery day, you are able to do so on MisSpelt.co.uk.

Product Returns

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this returns policy.

Also see: Refund Policy

Returns by post

Orders delivered to UK addresses must be returned by post within 28 days of receipt and orders to international addresses within 28 days from dispatch. The products are your responsibility until they reach our fulfilment centre.

Please see the dispatch note enclosed with your products. If products are returned by post, you should obtain proof of postage from the postal service you use.

We recommend that you use a postal service that insures you for the value of the products you are returning. We will refund the full price you paid for the products, using the same method you used to pay for them. No exchanges can be made via the fulfilment centre (this is because we cannot guarantee stock levels due to expected high turnover of styles).

Product Exchange

Also see Product Exchange Policy

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. This does not affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving MisSpelt. employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorisedMisSPelt employee.

Our right to vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.

Changes to our Terms of Sale

Any changes we may make to our Terms of Sale in the future will be posted on this page. These Terms of Sale were last updated as per the date at the top of this page

Contact us

If you have any questions please contact us by phone or by our contact form on our website.

Privacy of Children on Our Website

Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18. In order to contract with MisSpelt you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. MisSpelt retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be MisSpelt or may in some cases be a third party.

Where a contract is made with a third party MisSpelt is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Terms of website use

What does ‘terms of use’ mean?

This section tells you about the terms and conditions (Terms of Use) on which you may use our website MisSpelt.co.uk (our site), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Information About Us

MisSpelt.co.uk is a site operated by MisSpelt Limited (we, our, us).

Purchasing Products through our site

The purchase of Products through our site is governed by our Terms of Sale.

Your Personal Information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.We process personal information about you in accordance with our Privacy Policy.

Password and account security

To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact Customer Services straight away to let us know. We can deactivate your account at any time.

Third party services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Liability

Our liability for Products which you may purchase through our site is subject to our Terms of Sale. We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for Products which you may purchase through our site. These Terms of Use do not affect your statutory rights.

Intellectual property

“MisSpelt ” is a registered trademark of Helen Sleigh t/a MisSpelt Limited. please delete We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, noncommercial use.

Acceptable use

  1. Certain areas of our site may enable you to enter some content of your own, such as the ’email a friend’ facility. In such cases, the content must not:
  2. Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
  3. Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  4. Infringe any copyright, database right or trade mark of any other person.
  5. Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
  6. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
  7. Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

Site availability

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denialofservice attack or a distributed denialof service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At MisSpelt.co.uk or MisSpelt we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us here.

Law and Jurisdiction

Our website, any content contained herein and these Terms of Use are governed by and construed in accordance with English Law. Any dispute between us regarding this website or arising out of or in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to our Terms of Use

Any changes we may make to our Terms of Use in the future will be posted on this page. These Terms of Use were last updated as per the date specified at the top of this page

Account security

Why do I need a password for my account?

To access your stored data on our site, you will need to input your account and password details (login details). You’re responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, please contact Customer Services straight away to let us know. We can deactivate your account at any time.

Improving your Password Security

We made the way we handle your passwords even more secure. If you have forgotten your password, want to create a new account or want to update an existing password it has to be at least 8 characters.

Chip and Pin does improve your security.

If your bank or card issuer is already part of this scheme, you may have already seen the Verified by Visa or MasterCard SecureCode page when shopping online.

If your bank hasn’t yet introduced these measures, here’s what you need to know:

  1. Shop online with added security and peace of mind
  2. Your password will be linked to your card, not your computer
  3. This will help prevent unauthorised purchases.

How it works: When you reach the checkout at MisSpelt.co.uk, you can register for Verified by Visa or MasterCard SecureCode. Just sign up using the onscreen prompts, create a password, and continue shopping.

You only have to sign up once, and can then use your password for any future online purchases. Alternatively, you can contact your bank directly for more information.

Please note that if you choose not to register during your order today, we may need to ask you for an alternative payment method to complete your purchase.

Trade marks

” MisSpelt ” is a registered trademark of MisSpelt. We are the owner or the licensee of all trade marks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on.